Pay penalty charge - Dart Charge - GOV.UK We was on 3 week holiday and have seen info about fees on our way back. I entered all my details including credit card details and eventually a server error notice appeared on my screen, which I have saved into a word document. They also damaged the vehicle. So it appears that you have to pay twice for the same crossing. Two months after the incidents. For each crossing! I travelled home to Liverpool for the first time via Dartford Crossing on Monday (20.07.2015). No 14 day reminder; just a letter with the fine, dated April, which I found today! please advice. Hi Lucy, I am sorry to hear about your experience at the Dartford Crossing you certainly arent alone. Has the charge notice included the offer to pay 2.50 within 14 days? Worth a look. if I will not pay within the 27th February? You are not alone and as a whole batch of fines are going out at the moment, you wont be alone. I have used the crossing several times lately but have forgotten to pay by midnight the following day as this is a super busy time of year for me but Ive paid as soon as I have realised my mistake within two days of making each crossing. I did not trust this service, so in order to travel with my disabled husband with anxiety disorders, I then paid for a single journey, not using my account page just so I did not get a fine As yet no explanation or money on my account. This measured approach strikes the right balance between being clear to drivers they need to pay Dart Charge and giving them every opportunity to do so.. I am the registered keeper and had been given a PCN before and as a first time, I was allowed to pay just the fee for crossing. The signs indicating the crossing are not clear at all, only showing a C sign but providing very little other information. As you should have received a 14-day period to pay the original toll from when the letter arrived. Find a quiet corner and scream very loudly we feel for you! Signing up will also extend the time you have to pay from midnight the following day to seven days after using the crossing. I passed over, thinking of that. I dont hate much in life, but the Dartford toll system is something I really hate. 4 days after Christmas I remembered and paid the charge trough the net but I wonder if Ill get a penalty or not. When and if I decide to join Dartsave, will they charge me 1.67 per journey or 2.50 ? Penalty Charge Notice for Paying Dart Charge too late - is the fee fair :( Thank you. With a freedom of information request confirming more than 80% of appeals were accepted by Highways England in the first six months of the new system, its clear problems go far beyond mis-reading number plates. The reason? This is a return to the days of King John. They must be making a fortune from forgetful people like myself or the elderly. Theres no web address on the signage, so motorists are paying the wrong charge. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Sign-up for the APH weekly newsletter and youll receive discounted airport parking and hotels across the UK. Hello to you all from a desperate Italian vacationer. If you're complaining by post: Customer Services Manager, Dart Charge Customer Services, PO Box 842, Leeds, LS1 9QF Hi Glad we helped. 2. I didnt open an account just made a one-off payment. When my other half spoke to the Dartford tunnel team they assured him that next time it would automatically be taken out of his bank account. How it worksThere is no suggestion this website is operating illegally, but it certainly doesnt clearly state on the homepage that it is nothing to do with the official site or that youll be charged an extra 60% for something you can easily do yourself. Hi Karen A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. MoneyNerd a trading name of MoneyNerd Limited, registered in England (12915403). Chiedo se possibile un rimborso e una risposta. Do you think I would win an appeal? 2. Be sure to keep a record of the payment bank statement, or ref number, just to be on the safe side. We assumed that as we had by this point paid 2.50, we had complied. Best of luck Lucy and make sure you let us know how it works out. I have wrote to them today along with my proof of payment, but fear they will reject this, as they are just after money. I keep returning to sender yet they still come.? I agree Dave, I live in Switzerland and was caught out like yourself and I am currently finding out how and if, I can appeal. I was very surprised. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Dont know if that helps, and you may not want the stress involved. Hope it helps Warning: Your session is about to expire due to inactivity. I just received two letter from Dart asking for the 70 fine for crossing the bridge in June on two days (one journey out, one journey back). So it isand all perfect motion is .
The signs, as you say, arent a lot of help for occasional users or visitors from overseas. Unfortunately, the transplant wasnt to be, and I came back really tired with my head in a very strange place. Apart from the quote from their nameless spokesman, has this been published by them anywhere? Hope that helps. now as long as we have the 0300 phone number but unless we are going to Kent or Surrey we would now use the anti- clockwise direction of the M25 to save the hassle especially for Gatwick or Heathrow. We crossed on 28 August. How will they collect the fees from foreign drivers. Is this some kind of crazy joke? MoneyNerd Limited is a free to use service, however we may receive a commission, at no cost to you, if you complete a loan, enter into a mortgage, remortgage or equity release agreement. Just wait for the notice to arrive. Yes its not made to be easy. Let us know how you get on. I do not have a smart phone and internet access at my destination was difficult. 2) Went to the local shop which had a Dart pay zone machine as per the website Not working . Appeal and you will probably just have to pay the original fee. The people using taxes for military use, to go to war and kill innocent civilians, men, women and children they are the criminals. A motorist was left fuming after being slapped with a 70 toll fine when cameras mistook his two-seater convertible for a BUS. I pity those who have to make the journey on a weekday rush hour. I had by accident misspelled the vehicle registration number (just realized when looking at the details of the payment receipt) and got a penalty notice in the post. If they reject your protest then you can use the adjudicator, but not before going through this antiquated process. What the hell are they playing at. That one sentence could have saved me the suffering and stress and shock. So where does the money go from collecting these extortionate fines? Well why cant we have 14days to pay . I shrugged it off and assumed there must be some mistake because I KNOW I had the toll covered. Signage on the M25 urges drivers to search online without giving a website URL. I would like to complain as I cant agree to pay the penalty. If it was in the same car you might get the fine however, as she paid, the system might get confused and not issue a charge. If the PCN is not paid, additional fines may be imposed and enforcement action may be taken, such as court summons or vehicle clamping. Where Dart Charge accepted payment, and the result was an unpaid crossing for which it was intended, they are not entitled to hold that on account of a future crossing. Appeal Dart Charge Penalty Charge Notices (PCN) In 4 Steps - DoNotPay The signs are appalling as you can see from our drivers-eye video. . Increased to 105.00 if not paid within 28 days. I, too, did not have any idea of the changes. Otherwise there should be a lane for optional on-the-spot payment, with clear signage, including the amount of the fee! I went to Dover and back in one daylong voluntary work day away on sat of first bank holiday. Payment should be made by midnight on the day after your crossing. I am going to call again Monday but I would urge everyone damaged by the system to use some kind of passive resistance. Here we look at one such unofficial website named dartfordcrossingcharges.co.uk thats recently launched. I can confirm that I have no intention of making such a crossing within 12 months and, if I do, I will pay for it when it happens. I went to London last 11th and I returned on 12th, Ive forgotten to pay both. this is very first time please help me thanks. Penalty Charge Notice Sent to Old Address even after ontime DVLA - RAC No correspondence has ever been received prior to this notice of enforcement (honestly not sure if I paid or not, though think I did). My friend had a dart account so paid for it there and then for the 8th of Feb crossing. Went across the crossing at around 1pm on 28 June. Only to get ANOTHER PCN issued on 25th November, for her other crossing on the 3rd July almost 5 months later. Received a letter today(27 Nov 2015)but have proof of payment from Feb 2015. So how can I get the 14-day grace period and pay 2.50 only please? Cheers EOS5D OK I received my CCA information back from M&S yesterday. After all they have actually had the 5 for my crossing, even if my fat fingers caused me to mistype the number plate. For one of my next visits i tried to top-off my account but got an expired creditcard error, even though i had to fill out all my recent creditcard data during the payment process. this is an unfair practice. Any way, this EPCPLC mail was delivered to me exactly on 9 Jan 2016 As a foreigner we were not informed about the charge. Although it says I can pay the following day until 12am. Just to check, the DVLA gives the details of my address for the PCN letter? To elaborate: just before Christmas I received a PCN for an alleged crossing made around 4pm on 8th December - for a vehicle I'd bought just 5 days earler on 3rd December. Hi It is still active and should include the second one according to the slightly unclear wording on the official rules.Pay both now and you should be fine. (Last journey 2011) contact us page. Its a French company so all that money being ripped off honest people who are just trying to get from A-B, happy to pay a charge, is going abroad. I didnt receive any notification as I have been staying in a bed and breakfast since leaving my last abode but thats irrelevant anyway asGuess what? I think this is an absolute disgrace! 2/2 If you need to pay for a crossing or a penalty charge notice you can do so by calling 0300 300 0120 and selecting the automated payment option, . We are in a similar situation. I contacted the hire company who said I would need to contact Dartford crossing. Hopefully that is the end of that. I confirm that I have not. Returning from two months abroad I saw no information signs and (stupidly) assumed that the barriers were open due to weight of traffic. The government removed the toll booths to prevent bottlenecks from building up. I did call them to day trying to explain but they wanted the plate number when I dont have. 
Dart Charge Enforcement - Bailiff Advice Online Also, check the terms and conditions from the van hire company, the 30 charge seems excessive. , and email your request to info@highwaysengland.co.uk. Just keep following through pages. https://www.gov.uk/make-a-freedom-of-information-request
saw the sign for this ON OUR WAY SOUTH 2 DAYS LATER, thus realised you had to pay something but not how much or method. The best way to pay for a Dartford Crossing is to use the official website. I did ring up customer services but that guy not very nice and not helpful. I paid 5.00 online immediately using my phone. As my work was extended I didnt fly back to Manchester where my is registered and I found a full 105 plus toll had been issued in July. I have an auto top up account on my own vehicle, but didnt know I had to pay for hire vehicles. THIS MUST BE CHANGED. Save - Print Your document is ready! I think you have answered your own question there. They never said if you use dartford crossing, remember to register this vehicle! One place for strangers to pay would be helpful. If you use the Dartford Crossing and don't pay the Dart Charge, you'll be liable for a 70 penalty charge sent to the address your vehicle is registered to. I rented a car in april at Luton airport for few days of tourism in south of England. This morning I received a fine and Im devastated. I have this today and went to go work and my car has been clamped and I have spent all day sorting it and got wait see what the court says.the debt company wont respond and the dart people told me I have wait.even thou I paid next day and proved bank street ate me too!! Then pay and you should avoid a big fine. I believe this dartford toll system is just a huge government sanctioned extortion scam. Britain wake up to reality! To see how we use, store and share your contact information you can read our privacy policy. APH Community > Beat late payment of the Dartford Crossing charge. An informal challenge. Please, I need your help. Would be great if you can explain and help me understanding thank you. Have 4! We tried to pay morning of 28th Feb for both crossings online but must have done it wrong as no payment taken. Dartford will then send me PCN. How can I deal with it, any suggestion? I paid a couple of days later for a one way, as I forgot coming back off holiday, unpacking etc.. but before the first Warning Letter and Fine arrived both in the same envelope!. steve. Also, does anyone know whether the first offence referred to includes both non-payment penalties of a return trip (taken during one single day) or whether it includes the very first crossing only? The fine is 70 (with 35 option for early payment) but OP has more than one. feedback
Here are the main Dartford Crossing payment methods. Choose when I arrive5. If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. I thought this was correct as the PCN was for 70 and I was paying the toll charge of 2.50. Please send it straight away. or does the 14 day extra or does this apply when u receive a fine? Ease of travel should be a right. They are practically inviting fraudsters to target people who may not be the most technically savvy to get scammed., Dont pay at any website other than https://www.gov.uk/pay-dartford-crossing-charge. though they asked for this payment within 7th January (14 days from the notice), so I was only 2 days in late, This is why we try to play our small part in making it more widely known. PDF Form TE9 Witness statement - unpaid penalty charge - GOV.UK Add a copy of your payment (email if online or scan it/take phone piccie and save first) in the next box and write a quick blurb to say it was paid. do not use the form above read the guidance on how to make a FOI request email your request to info@nationalhighways.co.uk Dart Charge Contact Centre Phone: 0300 300 0120 From outside the UK:. If you call them, you may be able to pay over the phone then and there anyway. Firstly I didnt see the sign, which of course I now know I should have read whilst driving on these unfamiliar roads. I am from Germany. When in France I had no internet access, no way to pay for the outward crossing. I also attempted to use the Pay a penalty charge notice facility on your website but it would not accept any information from me without a PCN number. I had no idea of the changes regarding Dartford crossing and subsequently forgot to pay for journey down on 6/2/16 and back on 8/2/16. However, this is best for those who use the crossing on a regular basis, because users have to pay 10.00 to join. If I had known that I had to pay, I would have definitely paid! If you would like to submit a freedom of information (FOI) or subject access request (SAR), please read this guidance
This system has to be one of the worst conceived forms of moronism in whole government. Sadly, calling will not help achieve anything and will just use up your time. Do I get 14 days notice to pay the forgotten toll payment or is there a LATE PAYMENT FINE already charged against me. Hi, MoneyNerd Limited is an Introducer Appointed Representative of Pacific Financial Solutions Ltd who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 688034) and is classed as a debt counselling firm. I didnt noticed that I have to pay for crossing. The chap then advised i had another 7.50 to pay which now clears everything up. I heard an advert on the radio today, about the new Dartford crossing with no booths.call me naive, but I havent been in the tunnel or on the crossing for many many years and I thought it was free as I couldnt find any booths ! Dart Charge - Notice of Enforcement but no PCN or other notices received Have now received another penalty notice, this time for 105. Dear all, Thank you for your thoughts. If you have lost your PCN number, you won't be able to pay online as you'll need the number to find your fine and pay. but it really was not my fault that I received the notification so in late. Now, today, nearly 11 months later I have had a PCN for 107.50. I am getting Penalty notices against my car which has a registration ending U when the pictured vehicle clearly ends in L. Each time I get a notice I have to spend my time and money calling to challenge it. MoneyNerd Limited is an Introducer Appointed Representative of Loans Warehouse Ltd who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 713110) and is classed as a credit broker not a lender. Having now read up on line it seems would shouldnt have been so honest and hasty in paying. I now had to wait 56 days to receive their response. Request an accessible format. Why they just wouldnt accept my attempt to pay a few days later is beyond me if they are willing to spend time and money asking for the same fee 5 months later. 2023 Guide, Statute-Barred Debt Time Limits, Your Rights & 2023 Laws, Debt Relief Orders Explained and 2023 Criteria. I remembered to pay at 2 minutes past midnight Aaagh! Why is not possible to provide an information panel and a direct payment point? No penalty notices have been issued until today we receive the notice demanding 107. -yes 37.50 please. Make sure you keep a record of making the payment. I have recorded the voice stating that the payment has been taken for the outstanding crossings. But I only paid today 1 September. If you do not cooperate they then call out the police who assist them to rob you. Yes I have had the same I remembered 6 days later (busy time with family etc sorry I have a life!). Is this a tax on the english again. I drove on the crossing on the 24.5.15 I didnt pay the toll and I received a PCN on 22.9.15 as it was my first offence I paid the 2.50. 0300 300 0120. On Wednesday I logged onto the crossing website to make the 5 payment but it was blocked as a dangerous site by the company firewall! Ive seen something about a 14 day exemption for the first time being late to pay the charge, is that true? Hope it helps.https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. Okay so Im receiving penalties for a man who doesnt live at my house! You can appeal a Dart Charge Penalty Charge Notice within 28 days of it being issued. I dont know what is going to actually happen now, are they going to chase me, will I be going on black list or something? And now Im getting penalty straight away? I have not heard this policy is changing. If the Dart Charge Penalty Charge Notice isn't paid within 28 days of the offence, then a Charge Certificate is sent and the fine will . Can somebody help ? when I passed there, coming from the North, I remember we found the tollbooths open, Another dart at dart games to challenge dart charge penalty notice. See the section above for more details, or join up here. If you lose your PCN, you can contact the Dart Charge customer service team for assistance. Although one does see reminders after the toll point as well as a notification before that it is by midnight the next day. No doubt I will miss a few and then get stung with PCNs! In total, 37,751 penalty charge notices (PCNs) were challenged and 30,521 of those were accepted by Highways England. Interestingly, the FIRST PCN was about the LATER crossing and if youve read the letter you get with your first offence it states you may have made additional crossings since the date of issue of the enclosed PCN for which we may not have received valid payments of the road user charge. Hi Pete, In order to appeal to the independent adjudicator, firstly you have to write a letter to Dart Charge in Leeds, using the postal system (in this day and age!) For this reason, I look forward to receiving notification that the Penalty Charge Notice has been cancelled within 28 days. I cant think how many 1st timers are caught out by this scam, leaving the dartcharge company thousands of pounds in credit when drivers do not intend to use the crossing again like myself. I dont know why, I only can assume that along the Christmas festivities Not only did I save 50 on fees, I also won and didnt have to pay my 271 fine. I challenged them and he spoke to his supervisor who said yes I could pay the 2.50 Wtf The phone will remind you to pay as you arrive at the your destination or crossing6. but I was not able to pay on time the previous payment It seems ridiculous you can be fining people nearly 5 months after the offence. RL. All this makes sure, everyone can pay up! This may have been enough to push some people to have just gone ahead and paid without question. Could someone please have a look to see if there are any "holes" in it. The issue date on the certificate was 12/01/16 and requested payment of 108 within 14 days of the notice, (105 for the PCN and 3 crossing fee). I find it unbelievable that I have paid for the crossing on 28 July, in respect of which you are issuing a fine for non-payment, but you are holding that money in respect of a crossing I have not made and have no plans to make, and there is no means of getting that money returned to me. At home I read a lot and many things about the payment and I needed a lot of time (no good English) I will tray to pay tomorrow and for the next time: can I pay in shops all over the UK with the sign payzone? Does anyone have any similar experience of this ? Tried calling t have them line temporarily out of service. If you are one of the people who paid twice, contact Highways England to let them know. I pointed out that there is no request for even the date of the crossing to be included when you pay and therefore it is possible to pay. SO if I were you pay the 2.50 and appeal saying you didn't fully understand the process. Apparently it is, but you need to wait for the charge notice to be sent. What are my rights? They charge an Admin fee! After numerous attempts to input my details and pay the toll on your abysmal website on 29 June, I gave up and called it in by phone.
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