marta mobility customer service

Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. Customer Service. MARTA's Fixed Route services include bus and rail transit services. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. 2424 Piedmont Road, NE Card or the customer must pay cash. MARTA has the right not to issue a replacement card. traveltraining@itsmarta.com. MARTA Police (Emergency) 404-848-4911. Customers must be ready to depart at their assigned Ready Time. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. However, customers should contact the local transit authority to confirm scheduling rules and regulations. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Police (Non-Emergency) 404-848-4900. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. 5. Riders' Advisory Council; . Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. EXAMPLE: Customer prioritizes the Pick-Up Time. MARTA Mobility service is curb-to-curb. Customer Service. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. For this reason, different types of eligibility that have developed in the transit industry, including: The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. MARTA 2424 Piedmont Road, NE 5. Partnership Program. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Wheelchairs are defined as three or more wheeled devices. . Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. MARTA reserves the right to limit the number of replacements. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. Transdev launches new partnership with MARTA Mobility to support MARTA Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. Benefits and job security are a plus also. Yes, you can register your Reduced Fare Breeze Card and load it online at If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. . Claim your pass with the appropriate voucher links above. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Accessible Services - MARTA Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. MARTA Mobility. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. Visit our To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. 404-848-5000 . Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. MARTA They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. MARTA is smarta! 2. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. Accessible Services - MARTA Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title MARTA Transit; Conditional eligibility (some trips). The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Atlanta, GA 30324-3330, Via Fax: Click this link[ How do I use my Reduced Fare Breeze Card? MARTA Mobility. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Mobility Fares - MARTA A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. 4. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. Customers must make all changes prior to the date of travel. The application allows for the following online: Employees can view and update personal information, submit . MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Customer Service. Indicate the type of mobility aid used, and if the lift is required. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). 404-848-5826. Mobility Fares - MARTA MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. If you were issued a permanent card, your eligibility expires three years from the date of issue. 404-848-5000 . Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Atlanta, Georgia 30324-3330. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. Overview Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Accessible Services - MARTA This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). to request that an application be mailed or emailed to you. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Standard fare is $4. The PCA may either be an employee of the customer, a relative, a friend, or a care provider. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. How much does a Reduced Fare Breeze Card cost? MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. Please complete the The assigned Mobility Bus is scheduled to arrive during this time. At a Breeze Vending Machine in any MARTA rail station. Marta Mobility 2010-2023 - signNow MARTA Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Lost Item Inquiry Formfor lost items. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service.

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