Thank you. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. When this store opened we would frequent from time to time. After the third time, the concierge suggested that I return the chairs and chose new ones. A 10% restocking fee will be applied. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. The furniture and accessories really fits with our collective tastes. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. Can I return an item to a store location? I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. Walking around aimlessly Tricia came to the rescue. They have probably the most interesting and diverse high end furniture range in San Diego. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. I ordered same table 16 weeks ago, and still no set delivery date! Will be adding to my home in the near future and only through Michael and Kat at the UTC store. The 1st one we got was warped so it was replaced. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. Unfortunate that they can't work to make customers happy. Please see our Measuring for Furniture Delivery guidelines. There is no question that their furniture is beautiful and current. Thank you, Arhaus, and the great sales, delivery and customer services teams. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! She has a flare and creative abilities which we appreciated. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. Arhaus don't manufacture their . Delete ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. Read trusted and proven furniture store reviews from thousands of real customers. Gorgeous product! Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. Will I receive all of the items on my order at the same time? What if I have an issue during or after my delivery? All the dishes I paid full price for and I didn't get to use have since gone on sale. After several emails and phone calls over a two-week period, I still do not have a return label. I am so thrilled with the guidance I received from Them. The sandals are fine and what was ordered. The cushions didnt last 18 months. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. I love my new couch and the great customer service that accompanied it. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. A 10% restocking fee will be applied. We are talking about approx 1k on an order of over 20k. If you don't want to deal with headaches, order everything online!! Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. The Palmer bedroom set we purchased looks great and very impressed with the quality. Design materials that enhance the Arhaus brand and the overall . Do you have a program for Interior Designers? Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. I truly believe the true measure of a business is how they handle a situation when something goes wrong. Do you offer in-home design consultations? Here I am 3 months later and issue still not resolved. And I love the way they do customer service from sales to delivery I have no complaints. Disconnected and unable to reach same rep. 71. . Return Policy: 14-60 Days With Restrictions. Similarly, the line between "pushy" and "helpful" can vary from person to person. Depending on your pick up location, the processing of this refund can take up to 30 days. They did not put aside my chairs and I was told too bad because they no longer have them. I will never do business with them again. the perfect rug and dining chairs as floor samples. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. I went to Arhaus looking at specific dining chairs I was interested in. I agree with all of the 1-star comments. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. Purchased a gorgeous dining table and chairs as well as a unique coffee table. These are merely guidelines for measuring and do not guarantee your furniture will fit. The pillows are easy to wipe down too. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! Debra Cleare helped us with bedroom furniture, accessories and tables. And, the little details are a big reminder that a real person created something special just for you. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. Please contact Arhaus for details. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. Arhaus' customer service is definitely lacking. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! The bedroom set has arrived and we couldn't be happier! National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. He offered different seating options to match the table within our budget. How do I calculate the delivery fee to my area? I purchased a lamp through Arhaus. 51 customer reviews of Arhaus. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. This order arrived yesterday, 7/18/14. Not my favorite to say the least. Never recommend to anyone. The arm of one custom chair, the wood is split. I recently purchased a dining room set from this store location. Thank you again! I loved everything it looked exactly as I thought it would be and it was all due to Tricia. This issue is going on over a year. To be removed from our postal mailing list, unsubscribe here. Everyone is always so helpful and pleasant to work with. The store is a joy for us to shop in and I don't particularly like furniture shopping. You have successfully subscribed to our list. Comenity Reviews. The national Arhaus customer service is the worst customer service Ive ever experienced. They don't call or email back. Date of experience: 08 October 2022 Start with a fabric or finish swatch to ensure the perfect choice. It's an amazing piece and like no other. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. So the took them back and reordered the two chairs. We ordered six leather dining room chairs. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. He was very professional and patient during our decision making process. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. How to Handle Customer Complaints [10+ Response Examples] - Tidio Are the prices the same in stores and online? Had a very helpful designer who gave us numerous options and ideas. Will you share my email, home, or business address with other companies? We spent close to $75k at this store and purchased their warranty on the furniture. Great customer service. They have a huge selection of their furniture and are more than willing to help you every step of the way. Know what you want before you order but seriously you can't go wrong buying at Arhaus. Merchandise in our warehouse cannot be held more than 90 days. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. This store is a hidden gem and a must for shoppers searching for unique home furnishings. The level of customer service was exceptional. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. We also ensure all reviews are published without moderation. She help really helped me through the process. Beautiful quality furniture. For as costly as the furniture the customer service is really bad. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. Additional information about Delivery & Shipping. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. We use intelligent software that helps us maintain the . We have enjoyed a wonderful experience working with the team at Arhaus. Arhaus - Facebook Anyone would miss this. They're awesome! They are very nice on the phone. This new rep stated she will contact me by the end of the week once she hears from UPS. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. I walked into Arhaus and really liked the design of their merchandise. Slumber Search is supported by readers. I tried several times to order them, each time being told that I would definitely get my chairs. | Read 21-38 Reviews out of 38 What if my item(s) does not look like what I saw in the store or online? I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. Companies can ask for reviews via automatic invitations. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. Kudos to Tracy the designer who helped us. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. Best Furniture Stores: Customer Ranked Brands (2023 Updated) The customer service has been extremely poor, had I not called no one would have followed up. Staff all Wearing masks, and everything is very clean. They took longer than expected. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. Slipcovers: Arhaus vs. Ballard. We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office but it has been her time and time again going above and beyond for us. I apparently ordered a custom outdoor furniture set. Excited for the sectional and living room pieces! And non of the back rests held shape they sagging and about 1/2 full now. Top 488 Restoration Hardware Reviews - ConsumerAffairs No problem -- they were sending a new cover. Sales rep did further investigation and it seems that my order has not been processed at all! I never heard back from her. Resolution went from November to December to you guessed it January. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. Beautiful furniture at shocking prices. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. The follow up service is just as slow. All of the pieces have held up well, despite heavy use. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. They did not question anything that we called. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. We require contact information to ensure our reviewers are real. No one in the store claimed to know anything about the issue that had been going on for 3 months. All pieces look sturdy and well constructed. Forget about it! Heather Jester was our guide and inspiration. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. Usually almost impossible to find a sales person. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. The delivery was on time and the associates were extremely professional. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. The pros: Artistically designed and elegant selection of distinctive lighting pieces. they are the one should respect and feel the same way if you really like you furniture you are selling. Key Responsibilities. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. This is total crap. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. . Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH - Retail Shopping Reviews - Phone (614) 847-4279 54 Reviews of Arhaus Furniture in Powell, OH specializing in Retail Shopping - " I purchased a $3000.00 sofa from Arhaus. I recently purchased a condo after selling my home. She is smart quick efficient and has a good eye! I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). The retail prive was around $6,000. They assist you in every part of the process. We expect to keep finding more of what we love at Arhaus. I have spoken to numerous managers, concierge managers and etc and so far nothing. The delivery process was painful and required baby sitting. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. Definitely will be back. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. DO NOT BUY the worry-free protection. Don't waste your time. These are merely guidelines for measuring and do not guarantee your furniture will fit. We had wonderful service and design consultation thanks to Rebecca Scott. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. Thank you to Daniel and Michael as well as the professional delivery team. A Arhaus employs approximately 20+ people. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. I have been going back and forth with them for months and they dodge fixing the issue each and every time. Arhaus is a lovely store in Plano/ Frisco Texas area. Does someone need to be home to accept my delivery? You can make them your self quicker and for half the price. How much does Arhaus Furniture - Customer Service in the United States pay? Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. They wont even send anyone to look at it.
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