Unlike other river cruise lines, however, were very fortunate that we also operate numerous land tours throughout the region, so we have a fantastic network of local supplier-partners that we can leverage as necessary should alternate arrangements become necessary.. If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. Booking XXXXXXX. TPG values it at $1,600. My husband and I were excited about our long awaited cruise next May. 12/21- 12/28/2022 Find out how we combat fake reviews. Just return on our river cruise . This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. SPRING SALE Special Fares Reduced Airfare Dates: Availability: Why didn't Viking pay to dock? scott@travelcodex.com, For updates: It would seem to be a reasonable and simple request. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Pharaohs & Pyramids. This complaint was posted by a verified customer. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. How is this hard? When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Related: Booking your first river cruise? over night stay we got back to Cincinnati the next day. by Steve CaseLast updated September 6, 2022. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. The US gov has basically declared the "plandemic" over and all other mandates have been drop but Viking still won't change their policy. These hotels are Marriott and hilton properties that have such rooms. , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! Holland America Cruise Line | Travel Requirements & Safety Protocols. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. Looks like our September cruise to the Fjords is in the process of being cancelled! Should your cruise be canceled, the cruise line will also offer compensation. Poulsbo, Washington. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund Its not an American company so they feel like they can treat Americans any way they want. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? Seldom travelers may not get enough value to warrant the cost. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Unfortunately, my husband unexpectedly passed away last month. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. When we got this schedule yesterday, we asked her ********** if she could rearrange things to take this cruise. An insult! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. "You might see some cities you might not have expected to see and you might miss some you wanted to see. Viking booked the hotels for these excursions. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Thank you. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. The dream vacation I have waited for 8 years has gone down the drain. Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. That' our policy,. By. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. Viking European River Cruises - 6 Key Must-Knows Before You Go The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. We booked the *********** cruise with Viking prior to COVID *****************. Viking cancellation policy - Viking Ocean - Cruise Critic Community Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. I purchased a cruise for my wife and myself then Covid hit. Obviously a 2 week notice was impossible in our situation. At the time we did we also asked that trip insurance be added. They offered us a voucher for 125% or a cash refund. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. He made the commissions, we will not sail and lose 14,000 dollars. We were never verbally informed when booking that the actual voucher would expire even if we rebooked again. Cruise Line Travel Requirements - Cruises.com We were told that since we used vouchers we were not eligible for a refund per policy. Floriade River Cruise Guide 2022 | Cruise Critic However, my husband just got out of the hospital with congestive heart failure. I appreciate the time. Viking Ocean Cruises has sailings listed for June, 2021. We later booked a future cruise and then learned of the medical requirement which we are advised may be harmful to us because of pre-existing heart conditions. Sometimes it's worth a large investment to reap the benefits of a great credit card. 1. They offered us a 150 dollar non refundable credit to be used onboard. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. London was on an older plane with 3 seats on the left and right. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). It is the standard architecture that gives the river boat some leeway with rising and falling river levels. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. Very disappointed with Viking River Cruises - Fodor's AMA Waterways | Travel Requirements & Safety Protocols. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. We were issued the vouchers that had an expiration date October 2022. She and her husband Ed recently took an 8-day cruise on the Viking Venus off the . Europe has many rivers where cruise lines operate. We booked a river cruise (Danube) for March 2022. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. We would appreciate any help you can provide in helping us to get the rest of our money back. Beware of Viking excursion policies. To go on the cruise people do not have to supply a negative covid test so you still go on the cruise in theory even if you have covid. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Viking is not a good company to work with. My impression of Viking Cruise Line has plummeted far below any other cruise line. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. 'Not the cruise I signed up for': 30-fold increase in Covid cases I purchased two of each of the following through ACH: I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. In order to catch the next flight from ************ to ******* to get to the cruise on time we had to pay the tickets ourselves. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. It was too windy and not safe so decided not to try to use their tender. Part refund, at least 25%. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. This is insulting and is clearly bait and switch type behavior. But all was not lost. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. The Po River flows 400 miles across the top of Italy from the Alps to the Adriatic Sea. Not at all, according to Rudi Schreiner, president and co-founder AmaWaterways as long as youre willing to be a little bit flexible. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. Viking has refused. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. However, as everyone knows, predicting the weather is not an exact science. Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). Maximum capacities of 164 passengers and 47 crew. Viking Cruises chairman: 'COVID is really behind us' - Fortune Part refund, at least 25%. Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. Schreiner says that the last time Europe experienced extremely low water levels, in 2018, the economic impact was around 5.4 million euros ($5.4 million). We were being reimbursed for the cash amount paid but not the amount of the vouchers. In the same cabin. coach. Jan 26, 2023 01:33pm. Do your homework and always make informed decisions. Viking revises world cruise itinerary on eve of departure | seatrade Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. Jim. . But due to a serious health issue we along with our Drs said that it was not feasible for us to go. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. He was assertive and very confident, pushy and eager to make the booking. Not every river cruise line takes the same stance. Enrollment required. It goes against our guidelines to offer incentives for reviews. My Trip - Updates on Current Sailings - Viking River Cruises Only Viking can make the appropriate reservation. We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023. Not a problem for him at all. I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. Later after giving our deposit (another $8,000) we found out that ******** become a requirement to sail.My husband and I, both for health reasons can not get the vaccines and Viking to this time has been holding our money ($11,367.50) for 3 years (going to the 4th) even when we have requested several times and even hired an attorney to get our money back.When we booked the 2nd cruise, no one told us that we will loose our chance to get a refund. The climate in Europe is changing and not for the better. Anyone can write a Trustpilot review. This insurance company is worthless and doesn't live up to the stated reimbursements as advertised in its' brochure. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. 140 complaints closed in the last 12 months. It will take a lot for us to travel with you again. But our plea was denied. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. For the cabin on the cruise, we indicated separate beds for their cabin. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. This happened 52 days before sailing. This was really Viking, please give an explanation. I won't be booking any future cruise with them. What? The area is protected and thats where you have the low water issues. The two most popular are the Rhine and the Danube. Passengers wait to board the luxury cruise ship Viking Mississippi, berthed at Lambert's Landing in St. Paul, on Saturday, Sept. 17, 2022. The Rhine River is the main artery for German and Swiss transportation and also French, said Schreiner. Subscribe to Apple News. This 'placeholder booking' means nothing he assured us. Published on May 21, 2021. Viking has lost four loyal customers with 10 past cruises between us. We missed 2 ports of call and 1/3 of our sites to see the auroras. I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. Planning a cruise? Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. Travel Codex is owned by Travel Codex, LLC. One of the most popular rivers, the Rhine has river levels falling fast. Viking Cruises | Cruise Ship List - Cruises Only If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. We booked a river cruise from Istanbul to Venice. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. But there is nothing we can do, your vouchers have expired'. Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary. River boats are unique because they can float in just five to six feet of water. Other ships were docked at the pier. They also issued non refundable vouchers for our port excursions. Thank you. The drought category in England has reached the most severe designation of severe drought. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. Viking Plans A Robust 2021 2022 Cruise Season Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. Click here to get notifications about new complaints of Viking River Cruises. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. On 9/12/21 we realized the 2022 sailing impractical and cancelled for cruise credits (#s XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX) Not for the voucher amount.
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