Choose to stay logged in or to log out. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Once you set up Auto-Reload, we need to confirm your payment method is valid. When will I be charged for my Auto-Reload value? You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). All discounts are set up in advance through Clipper. Comfort VIP Best of the best seats in Comfort Class! How do I add value to a Clipper card on my phone? You can use them to load and reload cash value and passes and take advantage of any available transfers. RTC Card and Accessibility. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. I set up Auto-Reload, but its not showing up in my online account. Getting Started. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. However, you will need to register your card as part of the process, if you havent already done so. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Felonies may also prevent you from entering Canada. Select machines accept credit and debit cards. Weekly and monthly passes are not available. If you do not hear any beeps or see any lights, your card may be defective or damaged. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. There is a 50 cent surcharge per trip for paper tickets. My card/value was blocked due to an expired credit card. Includes one-way or round trip travel via the Clipper ferry. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. County Connection. Thats why we say to allow a few extra days if you are picking up your value on a bus. The correct fare will be automatically deducted. I loaded value online, but when I tried to use my card, it wasnt there. This page includes balance protection, online accounts, and card cancellation. For iPhones, theantenna is in the top third of the phone. Prior to that he was an assistant sports editor at the paper from 1984-1987. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. This page includes Using Clipper on specific agencies. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. Log in to your account with the email address we have on file and provide an updated email address. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. Your 31-day pass becomes active the first time you use it to pay a fare. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. We do allow walk-up day-of guests to purchase tickets if space allows. For more information, please see our Seattle-Victoria fast ferry schedule. Learn more about using Clipper on your phone. You can set up automatic reloading when you initially order a card and load value online. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. You can also modify your booked seats at anytime by visiting our seat selection portal. Open the Clipper app and select the card you want to set up for Auto-Reload. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. We notify customers 30 and 60 days before the expiration date of their payment card on file. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. After your second tag, the card reader will display a message that your initial tag was refunded. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. Check Clipper News for holiday or modified hours. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. The correct fare will be automatically deducted and tickets with remaining value will be returned. A: Your anger is warranted. Yes, there is. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. Clipper cards pending pass? To add a card to your Android phone, open Google Pay and click the + sign. Purchase at various retail locations , including BART and Walgreens. Credit card charges are processed immediately. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Had to call a couple of weeks ago, and got a live person really quickly. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. For account-related 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. TDD/TTY: 711 or 800.735.2929. Clipper is a regional transit card that can be used on all transit in the Bay Area. We will automatically send a declined payment notice to the email address in your Clipper account. Many transit agencies offer some type of 31-day pass for your convenience. We do allow walk-up day-of guests to purchase tickets if space allows. Am I reloading this wrong online? Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. U.S. Immigration . Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. What happened to my order? 2,123 Reviews. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. It depends on how you buy your pass. This is different in the phone environment. Your session is about to expire due to inactivity. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). City Coach. Otherwise, you will be logged out automatically. A: You made me laugh, thanks! Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. If you want to ride, you will need to tag again. Clipper is a regional transit card that can be used on all transit in the Bay Area. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Everything you need to know when you travel with Clipper! Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. You will need to tag your card to a card reader or ticket machine to activate it. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. Caltrain. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. Choose to stay logged in or to log out. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Call us 800-888-2535; Contact us; Enter search term: Go. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. If your card is registered, contact us so we can block your card from further use. Choose an Option to Begin Planning Your Trip. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. Huh? Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Your session is about to expire due to inactivity. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Our departure times between Seattle and Victoria vary seasonally. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). We will send an email to confirm that you have updated information in your account. What is the maximum amount of cash value I can load on my Clipper card? Both discount and regular Clipper cards can be ordered and managed online. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. What Clipper services are available during the COVID-19 outbreak? All rights reserved. learn more. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. The terminal is located on Alaskan Way at Pier 69. We've made it easy with quick guides to every service on Clipper. Will the toll lanes reduce traffic jams? If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Use the same ticket when you exit. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . Funds are immediately available when added using a vending machine at BART. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Privacy Policy. Email: FanAssist@Clippers.com. This site is protected by Google's invisible reCAPTCHA. After we collect payment, we will send you an email confirming this. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. There are three seating classes on the Victoria Clipper ferry. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. YES! If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. 2023 Clipper Vacations. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Our terminal in Victoria is currently open 10:00am 5:00pm. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. Be sure you tap on Caltrain's platform. My card shows it was cleared month ago but the card is saying it doesnt have enough money. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Im so glad that I dont have to go into the office the last two weeks. Ticket Central. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Pre-Tax Transit Benefits. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. See the. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. If the condition evaluates to false (.F. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). After that process is complete, you need to tag your card to activate your Auto-Reload set-up. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. I was charged the wrong fare. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. How can I set up my card to automatically reload? No. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Key Clipper information translated to Chinese. You can use cash value on all transit systems that accept Clipper. All FRS Clipper employees and crew are fully vaccinated against COVID-19. Only registered Clipper cards are eligible for refunds. What's the difference between cash value and BART high-value discount (HVD) tickets? If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. I have loaded a lot of money on a clipper card through the website months ago. All guests are welcome to use the top outside viewing deck as desired during our trips. Check out our sample Victoria Clipper V gift shop menu. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. We will send an email to confirm that you have updated information in your account. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Privacy Policy. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. For more information, visit Sales and Service Locations. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Can I get a Clipper card before I arrive? Phone: (213)-204-2900. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). If you already have a card, you can choose to set up Auto-Reload when you load value online. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. 4 yr. ago. View vessel seating chart for San Juan Clipper. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Please allow ample time in your schedule to check in required luggage. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. Otherwise, you will be logged out automatically. How do I set up and use a Clipper card on my phone? For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Enjoy the convenience of booking the entire trip all at once. This page includes protecting your privacy and information retention. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. When I tag my card, what do the beeps and lights mean? Muni offers several ways to pay your fare. Thank you! So if your primary funding source is declined, your order will be charged to your backup card. You will select your seats when making your booking. Credit card charges are processed immediately. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. The card reader at Caltrain stations. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Key Clipper information translated to Spanish. Within each class, there are upgrade sections as well. Clipper card pending passes cash value. Registered cardholders can report lost, stolen or damaged cards and request replacements. 2020, Metropolitan Transportation Commission. What happens if my transit benefit order will exceed the $300 cash balance limit? This is separate from confirmation of payment. In addition, we offer a full range of beverages options, including locally-distilled spirits. This means we couldnt process your payment for automatic reloading. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. It currently shows I have the amount in the pending passes area but shows I have it in cash value. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. #16 of 92 Boat Tours & Water Sports in Seattle. In person at the AC Transit Customer Service Center. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Your card should arrive within 5 to 10 days. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. 877.878.8883. Roadshow. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Clipper is now available throughApple Pay and Google Pay. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. Yes. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. You will need to use this new email address the next time you log in to your online account. Please check out this 2022 guide to Seattle whale watching.
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