Become a FREE member to access our exclusive student travel discounts. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. Failure to produce either may result in the provider refusing to honour the reservation. All airline tickets must be issued in the name of the passport/photo identity holder. Does The StudentUniverse Check Student Status? And in case you didnt know, you dont have to be a student to book on StudentUniverse. If you have a layover, you should check if there are transit requirements for that country as well. Travel for less and live for more with deals, contests and more. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. Heres some answers to the top questions we are getting and information to help us help you faster. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. A change to your student status will not impact your credit. All accommodation ratings are set by the relevant provider. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). StudentUniverse AU has got you covered. Prices are per person and inclusive of tax unless otherwise indicated. The merchant should process the refund through the same technology used to make the original sale. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. Transport and accommodation providers have differing cancellation policies and rules. We are experiencing unprecedented volumes of calls and messages at this time. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. StudentUniverse is not an insurance company. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. StudentUniverse: Cheap Student Flights, Hotels & Travel Deals We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. Prices are subject to increase prior to the time you make full payment. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. If you don't see a credit that you think should be there, give us a call. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. Occasionally a travel service provider may have to make changes to your original booking. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code How do I change or cancel my flight ticket? After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. Student Refund Policies | Regent University Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. Failure to provide this information on check in will result in passengers being denied boarding. Log in to get the phone number and call our agents, who will help you book over the phone. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. A flight disappearing from your account typically means that the airline has cancelled it. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. However, some countries (Iceland, Greece, etc.) More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. The active codes can always be found on our Promo Codes Page. You should be aware that costs could increase closer to the departure date. First, visit the link for Studentuniverse Refund Policy Promo Code. You also can't split it between multiple flights. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. These are intended to give a guide to the services and facilities you should expect from your accommodation. They may change due to air traffic control restrictions, weather conditions or operational requirements. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. The credit will be for the remaining amount of your ticket. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Your travel credit is associated with your original booking. All refunds will be delayed until the situation stabilises. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. Basic Economy . In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. We are not obliged to accept your order and may, at our discretion, decline the order. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . Tuition and Fees Refund Policy | Office of the Registrar Additional fees for baggage may apply. You can also update your email address to a more permanent one on your account any time. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. It is entirely at the airline's discretion to provide you with a seat on a later flight. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. Most Popular. However, ***** policy allows rescheduling of your flights until September 2023. Transport and accommodation providers have differing cancellation policies and rules. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. StudentUniverse assumes no liability for the acts of the service provider in refusing service. 2013-2023 StudentUniverse. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Student Travel Deals - Free Membership | StudentUniverse You should also confirm departure times for each onward flight. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. If you look up reviews of tripmate, you will see 1 star across the board. Maybe. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. There are also plenty of travel deals available to all young people (18-25 year-olds). Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. How much can I bring? All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. Please note that this does not mean that your order has been accepted. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). Tuition and Fees Refund Policy. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. Depends on the airline policy. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. If you want to pay separately, you will need to make multiple purchases. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. Change rules and fees can vary tremendously. Studentuniverse Refund Policy Promo Code : r/BeamOffers This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. Please refer to your airlines policy for more details on when your credit has to be used by. You must comply with local government regulations. We strive to make sure your travel arrangements are satisfactory. StudentUniverse empowers young adults to experience the world with discount travel. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Our agents will give you full details of the itineraries before you book. One-way fares to non-US destinations can require special visas. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. If you would not like to accept the future travel credit, we can look into the possibility of a refund. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Please be aware that overseas safety and hygiene standards are often lower than in the UK. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. See the chart above for the best number to call. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. Many travel arrangements (e.g. Most airline tickets do allow changes for a fee, plus any difference in fare. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Bad. If you do not see a travel credit and believe you have one, please give us a call to confirm. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. LAST UPDATED: March 3rd, 2023. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. The credit is a one-time use, not like a gift card where you can use it for multiple things. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. How do I book seat assignments and meal requests? You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. For your protection, we recommend that you purchase trip cancellation and travel accident protection. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft.
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