What are you most excited about when it comes to the role? If you have been in a similar type of customer service situation in the past, don't hesitate to talk about how you handled that situation, as well. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. One . Several examples include: If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! As you answer, try to focus on the things you did over the phone to provide the best service possible to prove your worth in this role with Qantas Airways. Candidates applying for Full Time Cabin Crew had the quickest hiring process (on average 1 day), whereas International Flight Attendant roles had the slowest hiring process (on average 135 days). This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. Have you ever had a difficult situation with a customer and how did you resolve it? You . ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". describe a time you saw a staff were doing something dangerous I know it is important to try and relate to them in a very personable way to help make their day better. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Step 1; Applied for job. And don't forget to directly answer the question. Get hired today! Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Qantas Interview Questions [Best Possible Answers] - WorkNearYou If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. All in all 4 weeks from application to offer 2 of them, i just need to say yes or no. Qantas Airways Interview Questions To help you prepare for a Qantas Airways job interview, here are 35 interview questions and answer examples. The next steps were background and security checks and finally a thorough medical which is at your own expense. "Having worked in the food industry at an early age in high school, I learned lessons pretty quickly on how to deal with unreasonable customers. Describe a time when you went gone over and beyond for a customer? Reviews from Qantas employees about working as a Customer Service Representative at Qantas. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". Would you have any issues in doing this? We stayed off with a presentation followed by a group activity that we then had to present to our assessors. Search and book from over 15,000 cruise itineraries. The process took 2 weeks. I chose your airline because my values align closely with your community engagement initiatives, sustainability efforts, and diverse culture of staff. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. Part-time. Nice job! Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. If so, mention this. The process took 2 weeks. Why did you decide to move on from them? Prepare for questions about personal interests, previous work experience, and strengths. Get ready for your big adventure with our dedicated family section. Aug 2022 - Present8 months. Ways to check-in for your flight including online and on your mobile. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The number and type of interviews across the segments will vary. The process took 3 months. Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. Book city tours, hop-on-hop-off buses, organised tours and more. Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . Then you need to click autofill with resume if you have a soft copy of your resume for cabin crew jobs. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Accepted Offer. Browse our travel recommendations for Australia and beyond. Qantas Employee Reviews for Customer Service Representative - Indeed I got 5 questions based on my CV and resume. I made the decision to monitor our customer wait times and track the total number of complaints that we were getting for a week long period before approaching our management about the need for an upgraded phone system. I was in a panic. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. Detail-oriented? Contact us here. ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. the rest of them i need to explain it. Describe a time when you went gone over and beyond for a customer? Can you talk more about what a heavy rigid driver's license is and why you got one? Provide prompt, accurate, and friendly customer . To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. It's great that you have experience in this area. Get ready for your big adventure with our dedicated family section. In these situations, it is important that I know our staff, their expertise, and their daily schedules to be able to get customers in touch with the right person. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Fly with us and discover the Qantas difference. It is just talking into the computer or phone (depending on what you use). Good interview day. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. And if you speak any other languages besides English. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. What would you bring? Discuss why your business would have suffered if you weren't familiar with every aspect of it. ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". Skilled in Banking, Operations Management, Consulting, and Retail. Browse our airport guides and lounge network information. Bookcar hire,car specials,commercial vehiclesandairport transfers. I applied online. ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". Use your points for flights, upgrades, hotels, or car hire. Finally, mention how much you like to drive and that you're looking forward to this aspect of the job. PGDM; Specialisations. Discover how you can start earning great rewards and savings simply for running your business. Looking for some holiday inspiration? Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Have you ever had a difficult situation with a customer and how did you resolve it? Write down what you think is important so you can reference it when youre in the role play. 1. In my work there, providing a clean atmosphere and well-stocked products was extremely important. Excellent! How long did you run them? The process took 2 days. News that the . Customer Service Business Agent at Qantas Greater Sydney Area. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. Interview questions and answers were updated by Ryan Brunner on May 13th, 2021, Interview questions and answers were first added on May 15th, 2021. Customer Service Agents. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. I also have a lot of experience in different point-of-sale programs and the Sage CRM program. Track updates on extreme weather or other major issues that may impact your flight. We believe the journey should be as exciting as the destination. 2. As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. Call Center Temp Agency & Staffing Agency Solutions. I interviewed at Qantas (Brisbane) in Jul 2016. It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. This especially comes into play when you are . Dates shown above are approximate. There was about a month or two wait between each step. I applied the position online, and it took one month to process. Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. Book city tours, hop-on-hop-off buses, organised tours and more. This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. I applied online. When did you have to say no to a customer. We had to come up with an ad campaign for Qantas. I applied online. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. Excellent! Book and manage your trip with features such as check-in, seat selection and boarding pass access. Interviews for Top Jobs at Qantas.
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